At Hospify, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you access or use Hospify.in and related websites, applications, and services (collectively, the “Services”). It applies to users exploring providers or booking appointments (“Users”) and healthcare professionals using our marketing services (“Healthcare Providers”).
By using our Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. If you are using the Services on behalf of someone else or an entity, you confirm your authorization to accept this policy on their behalf.
Table of Contents
Personal Data
We collect various categories of Personal Data, as defined under applicable privacy laws, over the past 12 months. Below, we detail the data collected, its sources, our purposes, and third parties with whom we share it.
COVID-19 Data
Data provided for COVID-19 vaccine scheduling may be shared with local, state, and federal health authorities as required. By using this service, you consent to Hospify sharing related Personal Data with these authorities.
User Personal Data
Categories of Personal Data We Collect
Payment Information
- Payment card type, last four digits, billing contact, billing email
- Source: You
- Shared with: Service Providers (e.g., Stripe)
Device/IP Information
- IP address, device ID, domain server, device/operating system/browser type
- Source: You, Third Parties
- Shared with: Service Providers, Ad Networks, Third-Party Business Partners
Web Analytics
- Web page interactions, referring webpage, non-identifiable request IDs, interaction statistics
- Source: You, Third Parties
- Shared with: Service Providers, Ad Networks, Third-Party Business Partners
Geolocation Data
- Source: You, Third Parties
- Shared with: Service Providers, Ad Networks, Third-Party Business Partners
Other Identifying Information
- Passwords, data in emails/letters
- Source: You
- Shared with: Service Providers
User Contact Data
- Name, email, phone number, mailing address
- Source: You
- Shared with: Service Providers, Ad Networks, Healthcare Providers, Insurance Providers, Health Information Exchanges, Authorized Parties
User Demographic Data
- Sex, age, date of birth, zip code, race, sexual orientation
- Source: You
- Shared with: Service Providers, Ad Networks, Healthcare Providers, Health Information Exchanges, Authorized Parties
Medical Data
- Health conditions, providers visited, visit reasons, dates, medical history
- Source: You
- Shared with: Service Providers, Healthcare Providers, Insurance Providers, Health Information Exchanges, Authorized Parties
Insurance Information
- Insurance carrier, plan, member ID, group ID, payer ID
- Source: You
- Shared with: Service Providers, Healthcare Providers, Health Information Exchanges, Authorized Parties
Booking Appointment Data
- Appointment date/time, provider info, procedure, new patient status
- Source: You, Healthcare Providers
- Shared with: Service Providers, Healthcare Providers, Health Information Exchanges
Social Network Data
- Email, phone number, username, IP address, device ID
- Source: You, Third Parties
- Shared with: Service Providers, Ad Networks, Authorized Parties
Sources of Personal Data
- You: Account creation, interactive tools, surveys, emails, or cookies.
- Automatic Collection: Cookies, mobile app location data, or device information.
- Third Parties: Service providers, advertising partners, or public records.
Business Purposes for Collecting Data
- Provide, customize, and improve Services (e.g., account management, billing, support).
- Marketing and advertising, including interest-based ads.
- Correspondence, such as appointment reminders or resource notifications.
- Legal compliance, fraud prevention, and dispute resolution.
- Provider credential verification.
How We Share Your Personal Data
- Service Providers: Payment processors (e.g., Stripe), security consultants, hosting, analytics, and insurance verification.
- Ad Networks: For ad customization and auditing.
- Health Information Exchanges: To improve patient care accessibility.
- Authorized Parties: Business partners you access via our Services.
- Business Transfers: In case of merger or acquisition, with prior notification.
Tracking Tools, Advertising, and Opt-Out
We use Cookies, pixel tags, and similar technologies to analyze trends, customize ads, and improve Services. Cookies include:
- Essential Cookies: Required for login and secure access.
- Functional Cookies: Store preferences like language or region.
- Performance/Analytical Cookies: Track usage via tools like Google Analytics (opt-out at Google Analytics Opt-out).
- Retargeting/Advertising Cookies: Deliver relevant ads based on your activity.
- Web Beacons: Collect usage data for analytics and ad performance.
- Mobile Device Identifiers: Track device activity and demographics.
- Cross Device Matching: Analyze usage across devices for targeted ads.
Manage Cookies via browser settings or opt-out of Interest-Based Ads at DAA or NAI. Note that our Services do not currently support “Do Not Track” signals.
Data Security and Retention
We protect your Personal Data with industry-standard measures like SSL encryption and secure storage in India and abroad. However, no method is 100% secure. In case of a breach, we will notify you via email or, if requested, by Indian Postal Service (email requests to Privacy-Notice@Hospify.in). We retain data as per our internal policies to meet legal or operational needs.
Children’s Privacy
Our Services are not for children under 13. We do not knowingly collect their data without parental consent. If detected, we delete such data after informing the child or parent. Users aged 13 to majority require parental consent. Contact us at Privacy@Hospify.in if you suspect unauthorized data collection.
Non-Personal Data Usage
De-identified or aggregated data (not Personal Data or PHI) may be used to enhance user experience and improve our Services, as permitted by law.
Controlling Your Personal Data
Registered users can update or delete accounts via privacy settings or by emailing Privacy@Hospify.in. Under the CCPA, you can request data deletion, subject to exceptions. Submit Valid Requests via the privacy settings page or call (855) 962-3621. We respond within 45 days without discrimination.
Hospify does not sell data but shares it with marketing partners, which may be considered a “sale” under CCPA. Opt-out at privacy settings. We do not sell data of minors under 16 without authorization.
Changes to This Privacy Policy
We may update this policy and will notify you via email or our website homepage. Continued use implies acceptance of the updated policy.
Contact Information
For questions or concerns, contact us at:
- Email: Consumer-Privacy@Hospify.in
- Phone: (855) 962-3621